FAQ

How long does shipping take?
Orders are processed within 24–48 hours. Delivery usually takes between 3–10 business days, depending on your location.

Do you offer free shipping.                                                                                                          Orders that meet the minimum spend qualify for free shipping.

Can I change or cancel my order?
If your order hasn’t been processed yet, please contact us as soon as possible. Once shipped, changes may no longer be possible.

Are Pilnora products suitable for beginners?
Absolutely. Our products are designed for all levels — from beginners to advanced practitioners.

How do I care for my Pilates accessories?
We recommend gentle cleaning with a damp cloth and mild soap. Avoid prolonged exposure to heat or direct sunlight.

Can I return my order?
Yes, we offer a 30-day return policy. Items must be unused and in their original packaging.

What if my item arrives damaged?
Please contact us within 48 hours of delivery with clear photos, and we’ll resolve it for you promptly.