Refund Policy

Refund Policy

We offer a 30-day refund policy on eligible items.

Eligibility for refunds

  • Items must be unused and in original packaging

  • Returns must be requested within 30 days of delivery

Non-refundable items

  • Used products

  • Items returned without original packaging

Refund processing
Once your return is received and inspected, refunds will be processed within 5–10 business days and issued to the original payment method.

Shipping costs are non-refundable unless the item is faulty or incorrect.

 

Shipping Information

At Pilnora, we carefully ship your order with attention to quality and reliability. Below you’ll find all details regarding shipping destinations, costs, and delivery times.

🇳🇱 Netherlands

  • Standard shipping: €4.95

  • Free shipping: on orders over €55

  • Estimated delivery time: 3–6 business days

🇧🇪 Belgium

  • Standard shipping: €6.95

  • Estimated delivery time: 3–6 business days

🇪🇺 European Union

We ship to all EU countries.

  • Standard shipping: €12.95

  • Estimated delivery time: 3–6 business days

🌍 International Shipping

We also ship worldwide.

  • Standard international shipping: €19.95

  • Estimated delivery time: 6–12 business days

Please note that international orders may be subject to customs duties or import taxes, which are the responsibility of the customer.

Order Processing

  • Orders are processed within 1 business day

  • Orders placed on weekends or holidays will be processed the next business day

Once your order has shipped, you will receive a confirmation email with tracking information.

Questions about shipping?

If you have any questions regarding your order or delivery, feel free to contact us:

Email: support@pilnora.com
We aim to respond within 24 hours on business days.